day77Frequently Asked Questions

Users on day77 ask questions across several topic areas: how to create and secure an account, how deposits and withdrawals work, which sports and games we offer, how promotions are claimed, and what to do if you need to delete your data or contact support. This FAQ page answers the most common questions we receive.

This page covers account setup, payment methods, game categories, promotions, data requests, support availability, KYC verification, and deposit ranges. If your question is not answered here, you can contact our support team via email or live chat during business hours (Monday–Friday, 09:00–17:00 Jakarta time, UTC+7).

For detailed information about our terms of service, privacy practices, or legal status in your jurisdiction, please read our terms and conditionsprivacy policyor legal noticeThese pages contain important information about your rights and responsibilities as a day77 user.

Account and registration

No. Each person is permitted to hold only one active account on day77. If we detect that you are operating multiple accounts, we will close all of them and may forfeit any balance. Multiple accounts violate our terms of service and may also breach anti-fraud regulations. If you have forgotten your password or cannot access your existing account, contact our support team and we will help you recover it. Do not create a new account — use the password-reset feature instead.

When you request your first withdrawal from day77, we ask for Know-Your-Customer (KYC) verification. You will need to provide: (1) a valid government-issued ID such as a passport, national ID card, or driver's license; (2) proof of address such as a utility bill, bank statement, or government-issued document dated within the last 3 months; (3) in some cases, a selfie or photo of you holding your ID. We use this information to verify your identity and comply with anti-money-laundering regulations. Verification typically takes 1–2 business days. If documents are unclear or incomplete, we will ask you to resubmit them.

Payments and transactions

day77 does not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge their own fees depending on your account type and transaction size. Check with your payment provider for details. When you initiate a withdrawal on day77, we show you the amount you will receive after any applicable fees. If you have questions about a specific transaction, contact our support team and we will clarify the charges.

day77 supports deposits from most payment methods. Minimum and maximum deposit amounts vary by payment method and your account tier. When you go to deposit on day77, the system will show you the allowed range for your chosen payment method. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, account preferences may differ based on local banking regulations. For specific information about deposit ranges for your payment method, check the deposit page on day77 or contact our support team during business hours.

Games and markets

We at day77 offer betting on major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also list markets for other sports such as MotoGP and badminton. The specific markets available on any given day depend on the fixture schedule. You can view all available markets in the Sports section of day77. Markets are updated regularly as new fixtures are scheduled. If you do not see a particular league or tournament, check back closer to the match date or contact our support team.

Promotion codes on day77 are entered during account registration or in your Account Settings under Promotions. When you create a new account, there is a field for a promotion code if you have one. If you already have an account and want to apply a code, go to Account Settings, select Promotions, and enter the code. The code must be valid and not yet expired. Once you enter a valid code, the promotion will be added to your account and you will see the offer details. If a code is not working, check that it has not expired and that you meet the eligibility requirements. Contact our support team if you need help.

Security and data

To request deletion of your personal data from day77, contact our support team via email or live chat and state that you want to submit a data-deletion request. We will ask you to confirm your identity and provide details about what data you want deleted. We comply with applicable data protection laws and will respond to your request within the timeframe required by law (typically 30 days). Note that we may retain some data for legal, regulatory, or fraud-prevention purposes even after you request deletion. For details, read our privacy policy

Our support team at day77 handles English and Indonesian. You can contact us via email or live chat during business hours (Monday–Friday, 09:00–17:00 Jakarta time, UTC+7). We aim to respond to support requests within 2–3 business days. For urgent issues, use the live chat feature on day77 to reach us immediately. If you have a question in another language, please try to translate it to English or Indonesian and we will do our best to help you.
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